Orders are typically processed within 1–3 business days after payment has been successfully received (In case of payment method by Visa)

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and dispatched, estimated delivery times are:

• Inside Cairo Delivery: 1–3 business days
• Outside Cairo Delivery: 3–7 business days based on the city.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions subject to the terms displayed on our website.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer service team at customercare@vermellehouse.com or WhatsApp at +20 1 505 996 506 and we will assist you.

Our customer care team working hours are everyday from 9:00 AM to 6:00 PM. Closed on: Public Holidays.

Your satisfaction is our priority, and we will do our best to assist you.