Exchange requests must meet the below requirements:

• Requests must be made within 14 days from the date of delivery.
• When exchanging a product, put the unused item(s) back in the original packaging, along with any accessories and documents (instructions, guarantees, certificates of authenticity, carton box, dust bags etc.) and the delivery slip. We advise you to take all necessary precautions to ensure that your product is protected. 
• Proof of purchase must be provided via order/Invoice number.
• Returned products should be unused.
• Your returned product should be returned in the same original protective packaging (carton box, dust bags etc.) to ensure it reaches us in good condition.

An item can only be exchanged once, the item received in exchange can therefore only be returned for a refund under the usual conditions. In order to return it, you will have to contact the Client Service Center for a prepaid UPS voucher.

Any item not returned or returned incomplete, spoiled, broken, damaged, soiled or in any other condition that would reasonably suggest that it has been used or worn, will not be refunded or exchanged.

Please note that VERMELLE has the right to refuse accepting returned items if used and if without original packaging condition.

You will be responsible for any price difference.

Please request a return within 14 days from the date of delivery. Simply complete the return form online or email us your request at Care@Okhtein.com.

2- A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 15 days for us to receive your return.

3- Once your return is accepted at our quality department, your refund will be credited back via the same payment method used to purchase your order (Excluding shipping fees).  Refunds can take between 4-15 business days depending on your payment provider.

Exchange requests must meet the below requirements:

• Requests must be made within 14 days from the date of purchase (In Store) or from the date of delivery (Online orders).
• Proof of purchase must be provided via order/Invoice number.
• Returned products should be unused and returned with all tags & labels intact in their protective packaging.
• Your returned product should be returned in the same original protective packaging (carton box, dust bags etc.) to ensure it reaches us in good condition.

ate or Missing Refunds: If you haven't received your refunds within 14 days, please check your bank account first. If you still have not received your refund, please contact your credit card company or bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us.

Refunds will be made via the same method of payment used for the purchase and within 14 days of receiving the product(s), subject to your return being accepted.

1. All refunds for purchases made by card will be processed to the same card used at checkout. Cash refunds will not be issued for card payments, even in the case of gifts. For purchases made in cash, refunds will be issued in cash as well.

Please note that OKHTEIN has the right to refuse accepting returned items if used and if without original packaging condition.

Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

f you have any questions or need further assistance regarding returns and refunds, please reach out to our customer service team at info@nunizcairo.com or WhatsApp at and we will assist you within 24 hours.

Your satisfaction is our priority, and we will do our best to assist you.