Exchange requests must meet the below requirements:

• Requests must be made within 14 days from the date of delivery.
• Proof of purchase must be provided via order/Invoice number.
• Exchanged products should be unused.
• Your Exchange product should be returned in the same original protective packaging (carton box, dust bags, etc.) to ensure it reaches us in good condition.
• An item can only be exchanged once, the item received in exchange can therefore only be returned for a refund under the usual conditions. In order to return it, you will have to send a request to customercare@vermellehouse.com and follow the return policy.
• You will be responsible for any price difference of exchange.

Please note that VERMELLE has the right to refuse accepting any item that requested to be exchanged if it was used and if without original packaging condition.

1- Please submit your exchange request within 14 days from the date of delivery.

2- Simply complete the Exchange form online or email us your request at customercare@vermellehouse.com.

2- A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 15 days for us to receive your item requested to be exchanged.

3- Once your exchange request is accepted at our quality department, your item will be exchanged and the new item will be shipped to you.

Exchange items process can take between 10-15 business days from the day we received your item requested to be exchanged.

Return requests must meet the below requirements:

• Return Requests must be made within 14 days from the date of delivery.
• Proof of purchase must be provided via order/Invoice number.
• Returned products should be unused and returned with all tags & labels.
• Your returned product should be returned in the same original protective packaging (carton box, dust bags, etc.) to ensure it reaches us in good condition.
• All refunds for purchases made by card will be processed to the same card used at checkout and within 14 days of receiving the product(s).
• If your method of payment used for the purchase was COD, Cash refunds will not be issued for card payments, even in the case of gifts. Refunds will be made via Instapay to the same mobile number you have registered on your purchase, subject to your return being accepted from our Quality department. Please make sure your mobile number is Instapay active.
• Late or Missing Refunds: If you haven't received your refunds within 14 days from our confirmation that you meet refund requirements, please check your bank account first. If you still have not received your refund, please send us your complain to customercare@vermellehouse.com.

Please note that VERMELLE has the right to refuse accepting returned items if used and if without original packaging condition.

Please also note, if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

Any item returned incomplete, damaged, soiled or in any other condition that would reasonably suggest that it has been used or worn, the item will not be refunded or exchanged.

1- Please submit your return request within 14 days from the date of delivery.

2- Simply complete the Return form online or email us your request at customercare@vermellehouse.com.

2- A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 15 days for us to receive your item requested to be returned.

3- Once your return request is accepted at our quality department, your item will be returned to the same address registered on your purchase.

Return process can take between 10-15 business days from the day we received your item requested to be returned.

If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer service team at customercare@vermellehouse.com or WhatsApp at +20 1 505 996 506 and we will assist you.

Our customer care team working hours are everyday from 9:00 AM to 6:00 PM. Closed on: Public Holidays.

Your satisfaction is our priority, and we will do our best to assist you.